FAQ

• ARE YOU LICENSED AND INSURED?

We are licensed in all the local communities that we work in. We do carry general liability along with workman’s comp insurance.

• HOW LONG HAS HEID REMODELING BEEN IN BUSINESS?

Gerard Heid (owner) has been remodeling homes for 14 years in the Vail Valley. He was previously the co-owner of Heid Construction and now the owner of Heid Remodeling &am Construction, Inc. (started in October of 2007) Gerard Heid has over 30 years experience in the construction industry which makes him a great resource for your remodeling project.

• DO YOU GUARANTEE YOUR WORK?

All of the work we do is guaranteed for two years after your project completion date. If there are any defects in our workmanship we will come back and fix it promptly.

• DO YOU DO “FREE” ESTIMATES?

We do offer complimentary in-home consultations. From this initial consultation we can generally provide you with a “high-low” budget range either during that initial visit or after some time spent estimating back in our office. We do charge for all design, proposals, specifying and feasibility work beyond this point. This work is almost always required in order to determine an accurate cost for your specific project. If you and your family feel that you would like to move forward, we will generate a Preconstruction Agreement based on your specific scope of work, drawings, finishes, and budget. This allows us to do the work necessary to estimate the cost of your project without any obligations to the actual construction of the project.

• I HAVE HEARD STORIES OF CONTRACTORS NOT FINISHING A JOB OR STARTING AND STOPPING BECAUSE THEY HAVE TOO MANY PROJECTS, IF YOU TAKE MY PROJECT WILL YOU STAY UNTIL IT’S FINISHED?

Once we start your project we will continue to work diligently on it until it’s complete. We never take on more projects than we can handle at any given time and therefore our projects rarely sit idle.

• SHOULD I ANTICIPATE ANY COSTS BEYOND THE CONTRACT PRICE?

Heid Remodeling will never charge more than the original contract price unless we do additional work or incur additional costs beyond what is stated in our contracts. Additional work orders are caused by several factors including; unforeseen conditions like decayed framing, hidden pipes or wires, etc… Other causes included changes in the design or plan, upgrades or additional work requested by the homeowner.

• WHAT’S THE DIFFERENCE BETWEEN AN ESTIMATE AND A PROPOSAL?

An estimate is just that an “estimate” and it can and most likely will change. We generally give estimates when doing or initial consultation these assessments are just to develop a budget to see if we are a good fit as your contractor. A proposal is a fixed number that we will give you based on the scope of work that we develop together for your specific project. Heid Remodeling does all work from a fixed price.

• HOW DO YOU HANDLE ADDITIONAL WORK ORDERS?

Additional work orders will be priced and presented for approval prior to commencement of additional work. Any deviation from the contract should be addressed immediately to avoid any misunderstandings or miscommunications, and to minimize cost. Changes may interrupt the rhythm of the work and cause delays to the schedule. Payment is due upon acceptance of the change order. If code requires work that was not specified, i.e. plumbing, electrical etc., this work will be completed by means of a change order. Unforeseen conditions; existing code violations or a building inspector’s requirements may also result in a change order.

• SHOULD I GET OTHER ESTIMATES BEFORE PROCEEDING?

Getting other estimates is a personal decision. Only you can decide if will you feel comfortable having not gotten other estimates. It’s very easy to compare prices but very difficult to compare scopes of work and specifications and even more difficult to compare service and craftsmanship. All too often people are tempted by a lower price and live to regret it when they don’t get the job they expected or worse, things start falling apart. Our advice has always been - hire a contractor you trust and feel confident will do a professional job for you. Gain this confidence by doing your due diligence – check references and ask lots of good questions.

• HOW CAN I BE SURE I WILL GET A QUALITY JOB AT A FAIR PRICE?

Reputation is very important, if you have chosen a contractor that has an impeccable reputation for doing quality work; chances are high that you will get a quality job at a fair price.

• HOW WILL YOU CONTROL DUST AND HANDLE THE MESS ASSOCIATED WITH MY JOB?

The existing conditions of the area to be remodeled is documented and digitally photographed. A “Protection Plan” is implemented to protect the existing finishes and surfaces not included within the scope of the work. This means that we will erect dust walls to reduce the spread of the dust throughout the house. We also put down plastic, drop cloths, and jamb protectors. We are happy to show you some photos of protection we have done at other jobs. (Link to photos of protection or have them inserted here!)

• WILL I BE ABLE TO SELECT THE PRODUCTS FOR MY PROJECT?

Yes. You will be able to select all of the finishes for your project, things like paint, hardware, accessories, plumbing fixtures, trim, and cabinets. . ect. We would be happy to offer you any assistance or guidance with this process that you may require. For more information please see our “Owner supplied material disclaimer

• I’VE HAD INCOMPETENT AND UNFRIENDLY WORKERS IN MY HOME BEFORE. CAN YOU TELL ABOUT WHOM YOU PLAN TO HAVE IN MY HOME?

All of the people we employ are clean, enjoyable people with very friendly personalities - all of which you will gladly welcome into your home. Just ask any of our references and they’ll gladly confirm this.

• DO I HAVE TO USE AN ARCHITECT OR AN INTERIOR DESIGNER?

Each Remodeling project is different. Cosmetic projects do not usually require architectural drawings. We do require some form of a drawing to confirm floor plans and elevations We recommend that use an architect to develop appropriate drawings and plans for your project, but they not required. Most of our projects tend to be cosmetic which usually do not require plans by the town. However, sometimes the town will require Architectural drawings for approval. Using an Interior designer is an entirely personal decision. Usually our clients have a pretty good idea of how they want the project to look and do not require any assistance from a designer. We can provide designers upon request.
421 Main Street, Unit C-3 - P.O. Box 609 - Miniturn, Co.
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